Sunday, 20 September 2009 19:49

Negative energy at Interim Cafe

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I went to Interim Cafe (Santa Monica) for the first time in a while and had an unpleasant experience with the owner, which made me not want to return. He overheard me inquiring about a meal free-of or low-in soy and he really got on the defensive, literally laughing as he said (in a mocking tone) "you're a vegan who doesn't eat soy?" When I asked him about carrying Daiya and explained its popularity he said it wasn't worth it, that his soy cheese was better, and then he walked away. Since I wasn't interested in having a salad, I ended up choosing a tempeh sandwich and the Chocolate Salvation, and he was sure to come back to pipe in that both had soy, as if to prove a point. In hind sight I should have walked out without ordering anything, but I was hungry and low on time.

I was very turned off by his poor attitude towards me, so much so that I don't plan on returning. While they have a great vegan selection (including delicious "soft serve") and cool decor, I prefer to support restaurants with positive energy and sensitivity to customer's dietary preferences. According to an employee, the owner's attitude is a common complaint, and it occurred to me that he's hasn't been very pleasant in the past. Their saving grace is Ryan (the cashier), who has always greeted me with a warm welcome - I was sure to thank him for that before I left.

There are a lot of restaurants with vegan options in Santa Monica, the majority of which treat their customers with respect; I'll choose to go to one of them next time. However, I'm always willing to give someone another chance if they make the effort to be kind.
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